Issues with Elecard analyzers installation and launching

Issues with Elecard analyzers installation and launching

June 2, 2019
Download and installation 3 652 views

If you experience any issue with product demo installation and launching, please make sure the following common restrictions are removed:

  • You utilize a virtual machine or Hyper-V is on. Please switch off Hyper-V, do not use demo on a virtual machine. 
  • You use oversensitive antivirus software (Acronis, Bkav, Cylance etc.). Please disable these products, install Elecard StreamEye product demo and then enable the antivirus back. Please add  \Program Files (x86)\Common Files\Aladdin Shared\HASP\haspvlib_82597.dll to the antivirus list of exceptions.
  • Currently we support only AVX-enabled CPUs (Intel with the Sandy Bridge processor and later and AMD with the Bulldozer processor and later). Please install the demo on AVX-enabled CPUs. The list of them is available here.

Do not hesitate to reach out for help in case of any questions or concerts.


On the topic

Product:StreamEyeStreamEye StudioStreamEye BasicYUV ViewerStream AnalyzerVideo Quality Estimator
Category:Download and installation


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