Payment Terms & Return Policy

CREDIT CARDS

You can choose from a wide range of options: credit cards (American Express, MasterCard, Visa, Diners Club, JCB), debit cards (Switch/Maestro, Solo), wire transfer, cash and check. There is no surcharge for using your credit card to make purchases. Please be certain that the information you provide is an exact match to your billing information. Any differences may cause a delay in processing your order. Your credit card will be billed once your order is processed.

ORDER CANCELLATION

Your satisfaction is paramount at Elecard.com. We will make every effort to make sure that you are happy with the products that you purchase from us. If you have concerns or questions about any item, please contact our Customer Service Department Click here. For more complex issues you may contact our Technical Support Department Click here. If we are not able to solve your problem to your satisfaction and the item you ordered must be returned, please direct your refund request by e-mail to our Customer Service Department Click here, including a brief explanation of why you wish to cancel your order. Upon receipt, we will check your order details in our database and authorize the refund within 2 business days. Approved refunds will be processed immediately, and will be confirmed by e-mail. In the event that the refund is not authorized, you will be notified by e-mail with the explanations of the reasons. Elecard holds the customer responsible for ordering the correct products for their particular needs. Elecard in no way will accept responsibility for product purchased in error. Elecard assumes that you are using all of your resources including our web site or information site, your IT department's recommendations, customer service lines and all other forms of acquiring knowledge and information to make an informed decision on purchasing for your needs.